Privacy Policy.
Clear terms. Real protection.

We may collect the following categories of information:

A. Personal Information (You Provide to Us)

This includes information you submit directly, such as:

• Name
• Email address
• Phone number
• Business name and business details (when applicable)
• Payment details (if you purchase services)
• Any information you include in forms, messages, chat, call requests, or support requests

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referring/exit pages
• Approximate location (based on IP)
• Cookies and similar tracking data (see Section 7)

C. Messaging and Consent Information

If you opt in to receive text messages, calls, or AI-based communications, we may collect and store:

• Your mobile or phone number
• Your opt-in status
• The consent language presented at opt-in
• Timestamp, source page, form, or campaign associated with your opt-in
• Message history needed for customer support and compliance
• Opt-out requests and do-not-contact status

We use your information to:

• Provide, operate, and improve our services
• Respond to inquiries, requests, and customer support messages
• Schedule appointments, confirm bookings, and communicate service updates
• Send marketing communications and promotions, only when you consent
• Deliver text messages, calls, and communications you requested or consented to receive
• Deliver automated, AI-assisted, AI-generated, prerecorded, or system-generated communications where permitted by law and based on your consent
• Maintain internal records for billing, account management, support, and compliance
• Protect against fraud, abuse, or security threats
• Comply with legal obligations
• Analyze website usage to improve performance and user experience

If you opt in to receive communications, Codexo may send you SMS and/or MMS messages and may contact you by phone using live, automated, prerecorded, AI-assisted, or AI-generated communications related to:

• Your inquiry
• Requested services
• Appointment reminders
• Service updates
• Account notifications
• Support communications
• Marketing and promotional messages, where you have consented

We do not sell your personal information. We do not rent your personal information. We do not trade your personal information.

We may share information in the following situations:

A. Service Providers

We may share information with trusted service providers who help us run our business, such as:

• Website hosting and analytics
• Scheduling and calendar tools
• Payment processors
• Customer support tools
• CRM and automation tools
• SMS/MMS delivery providers
• Telephony and voice AI providers

These providers may access personal information only as needed to perform services for us and are not permitted to use it for their own independent marketing.

B. Partners and Referrals

If you separately and expressly opt in, Codexo may share limited submitted information with selected business partners, referral partners, or implementation partners so they may contact you regarding relevant products or services.

This partner consent is separate from consent to receive SMS, MMS, automated, prerecorded, or AI-based communications from Codexo.

C. Legal Obligations

We may disclose information when required by law or legal process, including responding to subpoenas, court orders, or lawful requests by government authorities.

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, information may be transferred as part of that transaction.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Opt out of marketing communications

To request any of the above, contact info@codexosites.com.

Text messaging opt-out

You can opt out of SMS/MMS at any time by replying STOP to the message you receive.

Voice/contact opt-out

You may request that we stop non-essential calls or marketing communications by contacting us directly or following instructions provided in the communication where applicable.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may use cookies and similar technologies to:

• Operate the website
• Remember preferences
• Measure site traffic and performance
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

We retain personal information only as long as reasonably necessary for business, legal, accounting, compliance, and support purposes. We may retain certain information to comply with legal obligations or resolve disputes, and we may retain consent and opt-out records to ensure we honor your preferences.

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of third parties. Please review their policies before providing personal information.

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The Effective Date at the top will reflect the most recent version. Continued use of our website or services after updates means you accept the updated policy.