S.E.M.S.After hours,
on autopilot.
A fire & life-safety owner was personally fielding every after-hours call - important or not. We built an AI agent and a custom bridge between her CRM and field-service platform, so the overflow handles itself and she finally has clarity on what's coming in.
Every call landed on the owner - day or night.
Southeast Management Services (SEMS) is a B2B fire-apparatus and life-safety company running thousands of accounts through Service Fusion. Every call, no matter the hour or the reason, routed straight to the owner.
After hours, that made her the overflow line - fielding routine questions and real emergencies alike, with no triage and no visibility into what callers actually needed or what was slipping through.
An after-hours AI agent, wired into their stack.
We built the agent and the plumbing behind it, so the system catches what the owner used to catch alone.
Clarity, and her nights back.
The AI now absorbs after-hours overflow, so the owner is no longer the 24/7 answering service. Recordings and transcriptions give her real clarity on what is happening on calls - and where opportunities were slipping.
This build is complete. From here we are expanding the engagement: rebuilding the site, improving AI and local SEO presence, strengthening their Google Business Profile, building field-tech and admin automations, and refreshing their logo in high-def for merchandise.